Terms and Conditions
Last updated: 01/07/2024Welcome to www.simonelattanaturopathy.com.au. This website is owned and operated by Simone Latta (23 231 583 653).
If you have any questions or enquiries, please email admin@simonelattanaturopathy.com.auPlease read this document that outlines the Terms and Conditions (Ts&Cs) of using my website, booking appointments and purhcasing services or products from my business.
Understanding the following will ensure you know what to expect when working with me. 1. Use of the Site:
By using the Site, you represent and warrant that you are at least 18 years old.
If you are under 18 years of age, a parent or guardian must read and agree to these Ts&Cs for you. 2. Your responsibilities
As a client of Simone Latta Naturopathy, it is your responsibility to attend consultations on time, be respectful to our practitioner/staff at all times, follow instructions provided by your practitioner, pay fees when due, and provide accurate medical and health information. It is also your responsibility to provide an update of information as it changes and inform your practitioner of any changes in health concerns, including ongoing treatments and medications. It is important to acknowledge that Naturopathy most likely will not provide you with quick results and my role is to support your long term health and provide you with the tools and education necessary to understand and enhance your own health. I ask that you are aware of this and work with me with an open-mind and realistic expectations around treamtent. It is up to you as the client to be willing to follow advice and provide honest information about your health. CLIENT INTAKE FORMS: Upon booking an initial consult with Simone Latta Naturopathy, you will recieve an Initial Client Intake form via email. We kindly ask that new clients complete this form 24 hours prior to your scheduled appointment. If an intake form has not been completed prior to your appointment, it will need to be completed during the consultation at the expense of the scheduled consultation time. Unfortunately, no extra time can be allocated and full fees will be charged out of respect to both the practitioner and other clients. Refusal and/or failure to complete the intake form will mean that your appointment will not go ahead.
OVERSEAS CLIENTS: Where you are based outside of Australia, it is your responsibility to ensure that the Products and Services ordered by you can be ordered, imported and used where you are based. We will not be responsible for any orders being confiscated or otherwise not being permitted to be provided to you as a result of the local laws in your area.REFUSAL OF SERVICES: if you fail to comply with these Terms, we will cease providing Products and Services to you at our own discretion. Simone Latta Naturopathy does not accept any form of aggressive or inappropriate behaviour. Your consultation will end immediately and a 100% fee will be required.
3. Services
Simone Latta Naturopathy priovides online Naturopathy consultations and programs with ongoing assistance to support health. Products are provided via orders placed with third party supplies such as vital.ly, Ariya Health, Oborne Health Suppliers, Natural Script etc. If you purchase from such third party supplies, you are agreeing to comply with their Ts&Cs and any applicable laws. CODE OF CONDUCT: Simone Latta understands that health practitioners not within the ambit of the Australian Health Practitioners’ Regulation (AHPRA) must follow the Code of Conduct.4. Bookings and Payment
All bookings are made via Simple Clinic.
Payments via these third-party partners do involve data collection which may include, but is not limited to your name, credit card number, security code, expiration date, billing address and postcode. Any issues with this please contact me so we can arrange an alternative.
A 50% deposit is required at the time of booking. The remaining payment will be invoiced to you after your consultation and is required to be paid within 48 hours after your consult.Failing to pay the remaining fee within this time will result in a warning. If this continues to happen, there may be additional charges and/or suspension of services. All prices on my website are in Australian dollars and are not subject to GST.Prices are subject to change at any time. You will be notified if this occurs & any appointments with deposits already paid for will not be affected. Any discounted prices are only available for the specified time of sale.
5. Cancellation Policy & Late Arrival
Simone Latta Naturopathy has a strict 24 hour cancellation/reschedule policy. Cancellation/rescheduling within 24 hours of your appointment will forfeit your deposit. Please contact us directly to reschedule your appointment if necessary.
Failing to show up to your scheduled appointment unfortunately will result in a 100% cancellation fee.
We appreciate your understanding with this as there are clients who may be waiting for an appointment. I understand sometimes circumstances outside of your control may have prevented you from attending your appointment, in this case please notify me as soon as possible so we can discuss alternative options.
Clients arriving late to their consultation will only recieve the remaining scheduled session time unless previously organised with the practitioner. This is because there is likely another client scheduled soon after your appointment. The full consultation fee will be charged. REFUNDS: I do not offer a refund for my services if you change your mind. In saying this, any feedback is welcomed and I would love to understand what has gone wrong if you are unhappy with our services. My intention is to provide a positive health experience for you.As stated under Services, products from a third-party supplier are not my responsibility. It is best to contact the supplier directly in the case of an incorrect order, broken or missing product.
6. Confidentiality
All client information, including personal and health-related data, will be kept confidential. It will not be shared without prior consent. The only exceptions to this are for legal requirements or profesional consultation purposes. Please refer to the Privacy Policy for more information. 7. Content Disclaimer
Information present on this website and my social media is solely for education and personal development. This includes information about herbal medicine, nutraceuticals, nutrition and lifestyle interventions through a naturopathic lens. I conduct extensive research to provide content that I believe to the best of my knowledge to be accurate and valuable. However, I have no responsibility for the use that you make of this information. Please understand that generalised information provided should not be substituted for advice specialised and tailored for your individual needs. I do not take duty of care outside of a 1:1 naturopathic consultation.Simone Latta Naturopathy always aims to provide relevant and accurate content. If you do find something, whether on my website or social media, that you deem inappropriate or incorrect, please reach out so I can amend these inaccuracies. 8. Health & Liability
It is important you take the time to ensure naturopathy is right for you. Please consult with a medical professional before commencing naturopathic treatment to ensure safety in the case of your specific health concerns. Any information we provide is given within the scope of our practice and is not to be used as a substitute for diagnosis and/or medical treatment of your doctor. Please discuss recommendations or guidance given by us with your doctor and/or any other healthcare professionals you associate with. We once again reiterate that you are responsible for decisions made around your health and we therefore, are not liable for any damages, loss, injury or liability whatsoever experienced by yourself if you are relying solely on our advice. If you think you may be suffering from a medical condition, seek immediate medical attention from a doctor. ALLERGIES & REACTIONS: Simone Latta Naturopathy cannot be held responsible for any reactions to products or treatment. Some products prescribed may contain ingredients that are directly derived from or contaminated with potential allergens (e.g. gluten, dairy, nuts, eggs etc.). Some herbs or ingredients are also contraindicated in certain conditions such as pregnancy. It is essential that you let me know of any such conditions or allergies, and while I will do my best to ensure there are no products prescribed that may cause reaction, it is your responsibility to read through ingredients prior to purhcase and contact us if you are unsure. In the case of a reaction, please discontinue use and contact us. By working with us, you agree that we will not be held liable for allergic or adverse reactions and that we cannot exhange on the basis of allergic or adverse reactions to products.
9. Indemnity
Simone Latta Naturopathy will always have the clients best interest at heart. However, mistakes can be made and I would appreciate you speaking with me directly if you feel something has gone wrong. I will make all reasonable efforts to ensure this website and my services are of the highest standards. In the case that something goes wrong that is not a direct result of my negligence or deliberate fault, you agree that I will not be liable for any loss or damage arising from my website or any services I provide whatsoever, to the fullest extent permitted by law. You agree that you have full responsibility for your decisions and actions even in relation to suggestions I have provided to you. You agree to indemnify me against all consequences arising directly or indirectly from your choices.10. Governing Law & Jursidiction
Jurisdiction and Governing Law will apply to any disputes arising from the agreement. In the case of a dispute arising, you agree to comminicate with me in a respectful manner and avoid any negative behaviour. This includes refraining from any public discussions regarding the matter. I, of course, make the same agreement to you. Any concerns, issues or complaints which arise from your use of this website or my services, you agree to communicate with me with the intention of seeking a win/win solution and resolution through negotioation and discussion. Please email admin@simonelattanaturopathy.com.au and you will receive a response within 2 business days. 11. Intellectual Property Rights
All content on this website has been created by Simone Latta, unless stated otherwise. Please be aware that any content on this site is not to be copied out of respect of our business rights & copywrite laws. THANK YOU!